Why It Matters That We Monitor Our Own Accounts

When choosing a security provider, most businesses focus on equipment — cameras, alarms, access control.

But the more important question is:

Who is actually monitoring your system?

At Sonitrol of Polk, we monitor our own accounts in our own central station. We do not outsource. The same company that installs and services your system is the company that responds when it activates.

That level of accountability matters.

What Monitoring Our Own Accounts Means

Many security companies sell systems but contract monitoring to large national centers. In those models:

• The monitoring center may not know the customer history

• Operators may handle very high account volumes

• Installation, service, and monitoring operate separately

At Sonitrol of Polk:

• We operate our own central station

• We answer calls live

• Our monitoring team averages 10 years of experience

• Operators monitor about 2,500 accounts at a time — not 15,000

We maintain control from installation to dispatch.

Why Structure Matters

Emergency services are already under heavy demand.

According to the U.S. Department of Justice, 94% to 98% of burglar alarm dispatches are false alarms, and each can take about 20 minutes of police time.
https://www.ojp.gov/ncjrs/virtual-library/abstracts/false-burglar-alarms

The U.S. Fire Administration reports 8.2% of fire department responses are false alarms or false calls.
https://www.usfa.fema.gov/downloads/pdf/statistics/v21i1.pdf

More than 213 million 911 calls were delivered in 2021 alone.
https://www.911.gov/assets/2021-911-Profile-Database-Report_FINAL.pdf

With that level of volume, monitoring speed and accuracy matter.

The Advantage of Ownership

When we monitor our own accounts:

• There is no outsourcing gap

• Escalations happen internally

• Training and response standards stay consistent

• Experienced operators handle your system

Lower account loads also mean greater focus. Our operators manage approximately 2,500 accounts, reducing the risk of delays during peak activity.

Live Answering. Real Accountability.

When you call our central station, you speak with a trained professional.

No automation.
No call routing.
No corporate handoffs.

At Sonitrol of Polk, monitoring isn’t delegated — it’s owned.

And ownership creates accountability.